Refund policy

Refund Policy

1. Subject to the provisions of clause 13 above, goods may be returned only in the following circumstances:

1.1. When the goods are defective or damaged and therefore repair or exchange is not possible.

1.2. If the goods supplied by the Company are not the same goods that were ordered.

1.3. If any defect in the goods is discovered within a period of seven (7) days after delivery, this must be reported to the Company as soon as reasonably possible after the goods have been delivered to you. Thereafter, the goods must be returned to us within a period of 7 days after delivery. If the goods are not the same as what was ordered, this must be reported within twenty-four (24) hours after delivery. Any damage must also be reported within 24 hours of delivery.

2. If the goods have been approved by us in accordance with the provisions of clause 1, we will notify you and arrange for our couriers to collect the item from you;

3. You are required to present the original invoice as proof of purchase for all exchanges or returns. The Company will not accept any exchanges, returns or refunds without the original invoice.

4. If you are returning goods, it is agreed that you will package it carefully so that it does not become damaged en route. You are required to include the Returns Request Number and a copy of your original invoice with any return.

5. You acknowledge that exchanges are subject to product availability at the time of the request for exchange.

6. The Company will check the condition of products presented for exchange or returned in order to establish if the products were deemed to be purchased and / or delivered in good condition, as checked and signed by you at the time of the purchase and / or delivery.

7. You agree that physically altered or partially disassembled goods may not be returned.

8. Once the product has been received and checked by the Company, your banking details will be verified in order to issue a credit note.

9. Products purchased during an online sale by the Company will be subject to the terms and conditions for that specific sale.

10. No special orders will be subject to return, exchange or refund (see clause 8 in respect of Special Orders).